Effective Date: [01/January/2025]
Welcome to Hijabone! By accessing our website and purchasing products from us, you agree to the terms and conditions outlined below. Please read them carefully. If you do not agree, please refrain from using our services.
- General Information
Hijabone provides high-quality essentials including scarves, stollers, socks, undergarments, and accessories. By using our services, you agree to these Terms of Service, as well as our Privacy Policy.
- Eligibility
By agreeing to these terms, you confirm that you are at least the age of majority in your region or have obtained consent from a legal guardian. Our services are not intended for unauthorized or unlawful purposes.
- Product Information and Pricing
- We strive to ensure the accuracy of product descriptions, images, and pricing. However, errors may occur.
- Prices are subject to change without notice. Any changes will be reflected at checkout.
- We reserve the right to discontinue products or limit sales based on geographic regions or user accounts.
- Ordering and Billing
- Ensure all details provided are accurate and up-to-date.
- Orders may be canceled or restricted at our discretion, particularly if deemed fraudulent or intended for resale.
- Delivery Policy
Free shipping is awesome! You love it so we are offering it to you
All orders above Rs 2000 are eligible for Free Shipping within Pakistan.
Orders valued at Rs 1999 or below are charged at a Flat Rate of Rs 200 within Pakistan.
Delivery Time
All orders within Karachi same day for delivery, exclusive of Sundays, Public holidays, and/or any miscellaneous strikes, etc.
Orders outside Karachi may take 4-8 working days for delivery.
In case of urgent delivery requests, please place your order on the website and then WhatsApp us (at +92-323-3319110) your Order ID and we will let you know if an arrangement can be made.
International Shipping
Please WhatsApp us (at +92-323-3319110) to know about shipping rates as they vary with your order weight and destination country.
- Returns and Exchanges
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items, such as perishable goods, custom or personalized items, personal care goods, hazardous materials, and flammable liquids or gases, are non-returnable.
Sale items and gift cards cannot be returned.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If there is no issue in our products everything perfect then we will not return this order on personal conditions.
- Payment Methods
We accept payments via:
- Easypaisa
- Jazzcash
- NayaPay
- Bank Transfer
All payment information is handled securely and encrypted during transactions.
- User Responsibilities
- You agree not to misuse the website by uploading malicious software, spreading viruses, or conducting illegal activities.
- Prohibited actions include, but are not limited to, spamming, phishing, or scraping site content.
- Third-Party Links
Our website may include links to third-party websites for your convenience. We are not responsible for the content or policies of these external sites.
- Modifications to Terms
Hijabone reserves the right to modify these Terms of Service at any time. Updates will be posted on this page, and continued use of the site indicates your acceptance of the new terms.
- Limitation of Liability
Hijabone is not liable for any direct or indirect damages arising from the use of our services. Use of our website and products is at your own risk.
- Governing Law
These terms are governed by and construed in accordance with the laws of Pakistan.
- Contact Information
For questions or concerns, reach us at:
- Email: customersupport@hijabone.com
- Phone: +92 323 3319110
