Refund & Return Policy

Overview

At HijabOne, we are committed to customer satisfaction. Please read our refund and return
policy carefully to understand your rights and responsibilities.

We offer a 3-day return and exchange policy. If more than 3 days have passed since
your item was delivered, unfortunately, we cannot offer a refund or exchange.

Eligibility for Returns

Items must be unused, unwashed, and undamaged.
Products must be returned in their original packaging.
A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Returns are not accepted for:

Sale or discounted items
Gift cards
Custom or personalized items
Hygiene-sensitive products

Partial Refunds (If Applicable)

Partial refunds may be considered if:

The item is not in its original condition
Packaging or parts are missing
Damage occurs for reasons not due to our error
Items are returned after the 3-day window (handled on a case-by-case basis)

Refund Process

After receiving and inspecting your returned item, we will notify you via email regarding
the status of your refund.
If your return is approved, your refund will be processed to your original payment
method.
Please note that bank or card refunds may require additional processing time.

Late or Missing Refunds

If you have not received your refund:

Recheck your bank account.
Contact your credit card provider.
Contact your bank for any processing delays

If the issue persists, please contact us.

Exchanges

Exchanges are only offered for defective, damaged, or incorrect items.
To request an exchange, Contact Us

Gifts

If the item was marked as a gift and shipped directly to you, you may receive store credit
for the value of the return.
If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

To arrange a return, please Contact Us
Return shipping costs are the responsibility of the customer unless the product was
defective or incorrect.
For valuable items, we recommend using a trackable shipping service.

For any further questions regarding returns or refunds, please contact our support team. Your
satisfaction is important to us at HijabOne.