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Continue ShoppingRefund & Return Policy
Overview
At HijabOne, we are committed to customer satisfaction. Please read our refund and return
policy carefully to understand your rights and responsibilities.
We offer a 3-day return and exchange policy. If more than 3 days have passed since
your item was delivered, unfortunately, we cannot offer a refund or exchange.
Eligibility for Returns
- Items must be unused, unwashed, and undamaged.
- Products must be returned in their original packaging.
- A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Returns are not accepted for:
- Sale or discounted items
- Gift cards
- Custom or personalized items
- Hygiene-sensitive products
Partial Refunds (If Applicable)
Partial refunds may be considered if:
- The item is not in its original condition
- Packaging or parts are missing
- Damage occurs for reasons not due to our error
- Items are returned after the 3-day window (handled on a case-by-case basis)
Refund Process
- After receiving and inspecting your returned item, we will notify you via email regarding
the status of your refund. - If your return is approved, your refund will be processed to your original payment
method. - Please note that bank or card refunds may require additional processing time.
Late or Missing Refunds
If you have not received your refund:
- Recheck your bank account.
- Contact your credit card provider.
- Contact your bank for any processing delays
If the issue persists, please contact us.
Exchanges
- Exchanges are only offered for defective, damaged, or incorrect items.
- To request an exchange, Contact Us
Gifts
- If the item was marked as a gift and shipped directly to you, you may receive store credit
for the value of the return. - If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping Returns
- To arrange a return, please Contact Us
- Return shipping costs are the responsibility of the customer unless the product was
defective or incorrect. - For valuable items, we recommend using a trackable shipping service.
For any further questions regarding returns or refunds, please contact our support team. Your
satisfaction is important to us at HijabOne.