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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
Sizes vary by design. You can refer to our detailed size chart on each product page or contact our support team for personalized guidance.
Currently, HijabOne operates online only. All orders are placed through our website.
Each hijab listing clearly mentions fabric opacity, texture, and coverage level. You can also request a live fabric video via WhatsApp.
Payment Information
We accept:
- Mastercard
- Visa
- Bank Transfer
Yes. Payments are processed through encrypted, secure third-party payment gateways with strict protection standards.
Yes. Apply your coupon at checkout before completing the order. Codes cannot be added afterward.
Please ensure your billing address matches your card details.
If it still fails:
- Try a different payment method.
- Contact your bank.
- Or message our support team for help
Order & Returns
You can return an unused, undamaged item within 3 days of delivery. Sale items are
non-returnable.
non-returnable.
Contact our support team via WhatsApp or email with your Order ID. We will guide you through the return process.
The customer pays return shipping unless the item received is incorrect, damaged, or faulty.
Yes. We offer exchanges only for defective or damaged items
Ordering from HijabOne
Simply:
1. Browse products
2. Add to cart
3. Enter shipping details
4. Select payment method
5. Confirm order
1. Browse products
2. Add to cart
3. Enter shipping details
4. Select payment method
5. Confirm order
Yes. Tracking details will be sent to you once the package is dispatched.
Orders can be modified or cancelled only before they are shipped. Contact us immediately if you need assistance.
Contact us within 24 hours with pictures or a video. We will resolve the issue quickly by replacing or refunding.